Broadway Across America

Welcome!

Whether you are planning a social outing with family and friends, entertaining corporate clients, hosting a fundraising event or rewarding valued employees, we are dedicated to ensure that your group outing is memorable. We love the theatre and are proud of the small role we play in making your experience a great one!

Address

Broadway at the Eccles
610 E. South Temple, Suite 20
Salt Lake City, UT 84102

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Team

Chris Schneider Ticketing Manager

Purchasing Group Tickets

To fill out a group tickets request form or purchase from our Express Groups page, if available, click here. You may also contact our Group Sales department at 801-703-2057.

For our traditional group purchasers, when submitting a request form, you can specify a desired section and/or price level for your group. Group requests are filled on a first-come first-served basis from the best available inventory at the time of the order unless otherwise specified. In order to accommodate your request, your group may need to spread throughout the theater in various rows, sections, and/or price levels.

If online Express Groups are available for your desired show, you will have the opportunity to select your exact seat locations as long as you reach the group minimum. Please note that full payment is required when booking an Express Group.

Group clients may reserve tickets in advance and will be invoiced for their seats to allow time to collect funds from group members. Our Group Sales Department can give you more details on the payment options upon reservation. When purchasing an Express Group, if available, full payment is due at time of checkout.

Payment dates on traditional group orders vary depending on the show and performance date. When you receive your group contract with your reserved seat locations, the payment date(s) will be included. If you would like to make your full payment earlier than the final due date, you are more than welcome. If you have any questions regarding payment dates, please contact your Group Sales Department at 801-703-2057.

Please mail checks payable to:

Broadway at the Eccles
610 E. South Temple, Suite 20
Salt Lake City, UT 84102

Chris Schneider

If you would like to pay in person, we request that you call ahead to schedule an appointment. Please call us at 801-703-2057.

The Group Sales Contract outlines the Group Sales policies and procedures. The signed contract must be sent back to us prior to or along with your payment information before we are able to process your payment. If you have requested multiple shows within a season you will need to sign a contract for each show.

If you’ve submitted a group request and tickets are currently reserved on your account, you may adjust the number of seats as long and you maintain the group minimum. Once the final payment is made you may not subtract tickets, you may only add.

Group Pricing

The group minimum usually ranges from 10 to 15 people. Please visit our Groups page for more information on individual productions and their policies.

Special group rates are available on select performances, price levels, and engagements and generally range from 10% -20% off per ticket. The size of your group can also affect the discount you receive -larger groups may be eligible for more of a discount.

Tickets may be subjected to a per-ticket Group Sales and Facility fee. Additional fees may apply for online Group Sales orders or added-value special events.

Many shows do offer a special rate to student and senior groups. Please call your group sales manager at 801-703-2057 or email groups@broadway-at-the-eccles.com to discuss the various options available to your group.

 

Address

Early Bird pricing, if available, has a steeper group discount on select performances and price levels. Early Bird payments are typically due prior to the show’s public on-sale date (generally 8 weeks prior to opening night). Should you require more seats after the Early Bird deadline has passed, we may be able to honor the same rate depending on the performance.

General Group Questions

You do not need to wait until tickets are on public sale. You may submit a group request for most productions as soon our season is announced.

There are no refunds or exchanges on group tickets.

Shows may offer complimentary tickets to large groups. Please contact your Group Sales Department for more details.

We aim to respond to all inquiries within 1-2 business days, but sometimes we experience a heavy volume of requests and it may take a little longer. If you have not received a response within a week, please call 801-703-2057 or email groups@broadway-at-the-eccles.com to check the status of your order.

Once your final payment has been processed, your tickets will be printed and shipped to the address on your account. Tickets purchased closer to the performance date may need to be held at the box office for will call pick-up. In that case, one individual must pick up all tickets and distribute them to the group. Please notify the Group Sales Department when making your final payment if you have any ticket shipping questions.

If you are filling out an online request form, please highlight the accessible need in the comments section, or contact a Group Sales Representative prior to filling out the form to address the request.

If tickets are lost or misplaced, please notify the Group Sales Department immediately for assistance on reissuing the tickets. We cannot assist with reissuing tickets without exact seat numbers, so please keep track of locations when distributing tickets to group members. Once a ticket is reissued with a new barcode the original ticket will be voided for use to enter the theater.

If you have a promo code, visit the Groups Home page  and select “Buy Tickets” for the show you want to see. On the next screen, select “Find Tickets” next to your desired performance. Enter your promo code in the pop-up box and hit “Go,” then select your seats!

While Broadway Across America has many cities in its network, we are only able to help you with Group Sales in [CITY]. However, we’d be happy to put you in touch with our colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service from our colleagues as you have from us! For a full list of cities in our network, please visit www.BroadwayAcrossAmerica.com.

Website Issues

Step-by-step instructions for managing tickets through your Account Manager can be found here. If you are receiving an error message or having trouble with a Groups purchase or Promo Code, please call us at 801-703-2057 or email groups@broadway-at-the-eccles.com for assistance.

[OAM] If you have forgotten your password, click here to visit the login page. Click on “Forgot Your Password,” then enter the Account Number or email address associated with your account and a temporary password will be sent to you. Click on the link provided in the email and enter your new password. If you do not have an Account Number or do not know the email address registered to your account, please contact our customer service hotline at 801-703-2057.
If you know your password but need to change it, enter your Account Number or email address and current password to log in. Once you are logged in, select “Edit My Profile” on the left side of your screen. Under “Manage Your Settings” click on “Change My Password” to update your password.
[NAM] If you have forgotten your password, go to “Subscriptions” and then “Manage My Tickets.” Click on “Forgot Password?” and enter the email address associated with your account. A temporary password will be emailed to you -click on the link provided in the email and enter your new password. If you do not have an account or password, or do not know the email address registered to your account, please contact our customer service hotline at 801-703-2057.
If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

[OAM] To update your personal information, log into your account here and click the “Edit My Profile” button on the lefthand side of the screen.

[NAM] To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

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