Broadway Across America

Buying New Subscriptions

A season ticket package—or subscription—allows you to purchase the same number of tickets for every show in our main package. Whenever possible, your performances will fall on a set day of the week and time, and you will also have the same seat assignment for each show. More information about subscriptions and benefits can be found here. https://www.broadway-at-the-eccles.com/tickets/benefits and https://www.broadway-at-the-eccles.com/tickets/exchanges

Please visit our Season page for more information about season ticket holder benefits.

Season tickets usually go on sale around the first quarter of each year (January –March) when we announce the season lineup. To be notified when subscriptions become available, you may sign up for our eCLUB here.

Please note that the tickets include a per ticket fee of $15.50

Premium subscribers receive all the convenience of season tickets, premium seating locations, and additional benefits exclusive to Premium subscribers. For more information about subscriptions and benefits, please visit our Season page.

New and renewing subscribers have the option to take part in our interest-free Payment Plan when buying a season ticket package! Opting into the Payment Plan splits the total price of your season package into multiple installments, which we automatically charge to your card at no additional cost. For more information, please call us at 801-355-5502.

Renewing Subscriptions

Renewals for each season usually begin in the first quarter of each year (January -March). Once the new season is announced, you will have until the renewal deadline to pay for your tickets by logging into your online account, calling us at 801-355-5502, mailing your renewal to the address on your invoice, or bringing your invoice in person to our offices at 610 East South Temple #20, SLC, UT 84102

Automatic Renewal is an optional program that makes it easy to keep your seats year after year! When we announce the next season, you won’t need to take any action -we will automatically renew your same seats using the card on file. Automatic Renewal subscribers are still able to opt into our interest-free Payment Plan and will receive an invitation to participate in upgrades after the renewal period ends. If you would like to sign up, please call us at 801-355-5502, M-F 9am-5pm.Please note –a valid email address is required to participate in Automatic Renewal.

In an effort to make sure that you are notified of your season ticket renewal, you will receive multiple notices about renewing your seats. Once the deadline has passed your seats will be released to other subscribers, so please make sure to renew on time!

If you have missed the renewal deadline but would still like to subscribe, please call us as soon as possible at 801-355-5502, M-F 9am-5pm.

Exchanging and Adding Tickets

This is one of the best benefits of becoming a Salt Lake CitySeason Subscriber! If you are unable to attend your scheduled performance, you may exchange into another performance of the same production. You may also exchange or upgrade into new seats for the same performance.
IMPORTANT INFORMATION ABOUT EXCHANGES:
Unfortunately, comparable seating cannot always be guaranteed. Tickets must be exchanged two business days before your regularly scheduled performance and by Friday at 5:00 pm for Sunday performances. The difference must be paid if exchanging into a higher priced performance or seat location. Your subscriber pricing, if applicable, will be honored if you exchange your tickets. However, when exchanging from a lower to a higher-priced performance or into premium seating, the price difference must be collected when processing the exchange. Exchanges may only be made for a different performance of the same show.

We apologize if there is a show in your season that you cannot make or have already seen; however, we are unable to offer you a refund on those tickets. Bear in mind that one of your subscriber benefits is the ability to exchange into another performance of the same show.Contact us at 801-355-5502, M-F 9am-5pm.

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call 801-355-5502, M-F 9am-5pm for further information.

Once additional tickets and exchanges become available for subscribers, you may add tickets online [Link to Account Manager], over the phone [Sub Hotline], or in-person [address].

Although the exact time varies from season to season, additional tickets and exchanges are usually offered to subscribers in late spring or early summer, before the shows go on sale to the general public. We will send you an email notification with more information once additional tickets and exchanges become available.

Season Options/Specials are not part of the main package and are sold to subscribers on a first-come, first-serve basis, so we cannot guarantee your usual seats for them. Bear in mind that these shows often play for shorter runs or have different schedules than main package shows.Tickets are sold on a first-come, first-serve basis.

Broadway Across America makes ordering tickets for family, friends, and colleagues in a different city easy. Please call our subscriber hotline at 801-355-5502, M-F 9am-5pm and our representatives will be able to assist you with the purchase. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com.

General Subscription Questions

We understand that emergencies happen. If an extenuating circumstance arose and you were unable to make the necessary exchange arrangements prior to the show, please contact Broadway at the Eccles as soon as possible at 801-355-5502, M-F 9am-5pm. During the weekend, you can visit the Broadway representative at the Eccles TheaterBox Office. No refunds can be offered for past shows, and we will not be able to make accommodations after a show’s final performance.

If your subscription tickets have been misplaced or destroyed, contact Salt Lake City at 801-355-5502, M-F 9am-5pm or Utah.Service@BroadwayAcrossAmerica.com as soon as possible to request a reprint.

You may call us at 801-355-5502 (Mon-Fri, 9am -5pm) or reach us via email at Utah.Service@BroadwayAcrossAmerica.com.
If you prefer to send written communication, please mail to:
Broadway at the Eccles
610 East South Temple #20

SLC, UT 84102

If you wish to purchase accessible seats for a subscription, please call us at 801-355-5502(Monday -Friday, 9am -5pm). A full list of accessible services for the venue may be found here.

Splitting or transferring subscriber accounts can be done if the current account holder makes this request in writing. You just need to send us a message by mail or email that lists the following:
  • Your name and account number
  • The exact seat(s) that you wish to transfer
  • Your friend’s complete information (name, mailing address, phone number, and email address)
  • Written permission for us to transfer your seats
You may send this asan email to Utah.Service@BroadwayAcrossAmerica.com, or via standard mail to our office at 610 East South Temple #20SLC, UT 84102. Please be sure to send transfer requests well before the renewal deadline! Once new accounts have been created only the new account holders will be able to manage their tickets.

For a full list of Terms and Conditions, please visit here.

During the renewal period, you may call us at (801) 355-5502 to see if there are any options for changing your seats. Bear in mind that our inventory may be limited or unavailable at this time.
Several weeks after the renewal deadline, all renewed subscribers will receive an email invitation to log in and browse options for subscription upgrades. Keep in mind that upgrades are possible only when seats become available through cancellations, meaning better seats may not be available in your desired performance day and time. You will retain your current seats if there are no upgrade opportunities that meet your needs.
IMPORTANT: You must have a valid email address to receive notifications about upgrades. Please add Announcements@BroadwayAcrossAmerica.com to your safe senders list so you do not miss any emails from us

Website Issues

If you are receiving an error message, please call us at (801) 355-5502 or email Utah.Service@BroadwayAcrossAmerica.com for assistance.

If you have forgotten your password, go to “Subscriptions”and then click on “Forgot Password” and enter the email address associated with your account. A temporary password will be emailed to you -click on the link provided in the email and enter your new password. If you do not have an account or password, or do not know the email address registered to your account, please contact our customer service hotline at (801) 355-5502.

If you know your password but need to change it, enter your email address and click on “Forgot Password” and follow the instructions above.

To update your personal information, log into your account here. Then on the RH side of the page, click “Manage Your Account”,  and the information page will appear. Save your changes.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

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Season Subscriptions and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America Standard Season Subscription Terms and Conditions. By purchasing a SeasonSubscription, you agree to such Terms and Conditions.