Buying New Subscriptions
A season ticket package—or subscription—allows you to purchase the same number of tickets for every show in our main package. Whenever possible, your performances will fall on a set day of the week and time, and you will also have the same seat assignment for each show. More information about subscriptions and benefits can be found here. https://www.broadway-at-the-eccles.com/tickets/benefits and https://www.broadway-at-the-eccles.com/tickets/exchanges
Please visit our Season page for more information about season ticket holder benefits.
Season tickets usually go on sale around the second quarter of each year (May-June) after we announce the season lineup. To be notified when season tickets become available, you may sign up for our Waitlist here.
PACKAGE TOTAL: The price of each subscription seat reflects the face value of your tickets, $60 in processing fees, $38.50 in facility fees/Arts for All fee per seat for the 7-Show package, 7.75% sales tax, optional Broadway at the Eccles Education fee and, if applicable, the BROADWAY PREMIUM/PATRON subscription.
New and renewing subscribers have the option to take part in our interest-free Payment Plan when buying a season ticket package! Opting into the Payment Plan splits the total price of your season package into multiple installments, which we automatically charge to your card at no additional cost. For more information, please call us at 801-355-5502.
GET READY FOR YOUR UP COMING RENEWAL
Your season tickets will be automatically renewed each year beginning with your renewal for the 2023/2024 Season.
We’ll send an email that will ask you to update your payment information prior to the full 2023/2024 Season lineup announcement. Confirm the credit card you would like charged thru the link provided for your email. There is an interest free opt-in payment schedule for your renewal tickets if you wish to use the plan.
You’ll be charged for your renewal at the time of the 2324 season announcement. Please confirm your payment method and/or interest free opt-in schedule thru the advance emails provided to your current email address. Still need help? Call our dedicated Subscriber Hotline at 801.355.5502 Monday through Friday, 10 am to 5 pm by Friday, March 10, 2023.
If you’re not interested in the upcoming season, cancellation is easy. Details for canceling your season tickets for the 2023/2024 Season will be included in a separate email after the 2023/2024 Season announcement.
Automatic Renewal is a program that makes it easy to keep your seats year after year! When we announce the next season, you won’t need to take any action -we will automatically renew your same seats using the card on file. Automatic Renewal subscribers are still able to opt into our interest-free Payment Plan and will receive an invitation to participate in upgrades after the renewal period ends. If you have questions, please call us at 801-355-5502, M-F 10am-5pm. Please note – a valid email address is required.
All season ticket holders will be automatically renewed on the date that the new season is announced. In an effort to make sure that you are notified of your season ticket renewal charges, you will receive multiple emails/calls about payment and opt-in payment plans in advance of the date. Cancelation of your season tickets will be available by email as well, or if we are unable to charge the card on file, your seats will be dropped, after many attempts have been made to contact you. Watch for your notifications. If you have received notifications that your seats have been dropped, but wish to keep your seats, contact us immediately at 801-355-5502, M-F, 10am-5 pm or email Utah.Service@BroadwayAcrossAmerica.com.
Exchanging and Adding Tickets
This is one of the best benefits of becoming a Salt Lake City Season Subscriber! If you are unable to attend your scheduled performance, you may exchange into another performance of the same production. You may also exchange or upgrade into new seats for the same performance.
IMPORTANT INFORMATION ABOUT EXCHANGES:
Unfortunately, comparable seating cannot always be guaranteed. Tickets must be exchanged two business days before your regularly scheduled performance and by Friday at 5:00 pm for Sunday performances. The difference must be paid if exchanging into a higher priced performance or seat location. Your subscriber pricing, if applicable, will be honored if you exchange your tickets. However, when exchanging from a lower to a higher-priced performance or into premium seating, the price difference must be collected when processing the exchange. Exchanges may only be made for a different performance of the same show.
To exchange your tickets online, navigate to https://saltlakecity.broadway.com/ and select My Account in the upper right corner.
On the Manage my Account page, select Season Subscriber. Sign in using your email and password on the following page.
After signing in, navigate to the section of the page that states “to exchange your tickets, click HERE” and click the link. You will be brought to a page that lists all tickets available for exchange. To select a show to exchange, click the orange arrow to the right of the
show. On the following pop up screen, select which tickets for that show you want to exchange.
On the following page, select the performance you’d like to exchange in to. You will be brought to a page with a map of the theater. Areas that are sold out will be gray, areas that are not sold out will be orange. To navigate to another date, you can click Show Additional Performances in the upper left of the window and select another date to review.
To select seats, click an area of the theater. Available seats will be colored depending on their price, gray seats are not available. You may select additional seats here in addition to exchanging your seats. When you’ve made your selections, click add to cart in the bottom right to proceed to checkout.
We will send an email announcing additional tickets are available for purchase and exchange. You may add tickets online by logging in to your account or over the phone 801-355-5502, in-person is not available at this time.
Although the exact time varies from season to season, additional tickets and exchanges are usually offered to subscribers in late spring or early summer, before the shows go on sale to the general public. We will send you an email notification with more information once additional tickets and exchanges become available.
General Subscription Questions
We understand that emergencies happen. If an extenuating circumstance arose and you were unable to make the necessary exchange arrangements prior to the show, please contact Broadway at the Eccles as soon as possible at 801-355-5502, M-F 10am-5pm. During the weekend and after hours please email us at UtahService@BroadwayAcrossAmerica.com, or you can visit the Broadway representative in person at the Eccles Theater box office 1 hour prior to the show. No refunds can be offered for past shows, and we will not be able to make accommodations after a show’s final performance.
If your subscription tickets have been misplaced or destroyed, contact Salt Lake City at 801-355-5502, M-F 9am-5pm or Utah.Service@BroadwayAcrossAmerica.com as soon as possible to request a reprint.
SLC, UT 84102
- Your name and account number
- The exact seat(s) that you wish to transfer
- Your friend’s complete information (name, mailing address, phone number, and email address)
- Written permission for us to transfer your seats
If you are receiving an error message, please call us at (801) 355-5502 or email Utah.Service@BroadwayAcrossAmerica.com for assistance.
If you have forgotten your password, go to “Subscriptions”and then click on “Forgot Password” and enter the email address associated with your account. A temporary password will be emailed to you -click on the link provided in the email and enter your new password. If you do not have an account or password, or do not know the email address registered to your account, please contact our customer service hotline at (801) 355-5502.
If you know your password but need to change it, enter your email address and click on “Forgot Password” and follow the instructions above.
To update your personal information, log into your account here. Then on the RH side of the page, click “Manage Your Account”, and the information page will appear. Save your changes.
Season Subscriptions and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America Standard Season Subscription Terms and Conditions. By purchasing a SeasonSubscription, you agree to such Terms and Conditions.