Help

Renewals for each season usually begin in the first quarter of each year (January -March). Once the new season is announced, you will have until the renewal deadline to pay for your tickets by logging into your online account, calling us at 801-355-5502, mailing your renewal to the address on your invoice, or bringing your invoice in person to our offices at 610 East South Temple #20, SLC, UT 84102

Automatic Renewal is an optional program that makes it easy to keep your seats year after year! When we announce the next season, you won’t need to take any action -we will automatically renew your same seats using the card on file. Automatic Renewal subscribers are still able to opt into our interest-free Payment Plan and will receive an invitation to participate in upgrades after the renewal period ends. If you would like to sign up, please call us at 801-355-5502, M-F 9am-5pm.Please note –a valid email address is required to participate in Automatic Renewal.

In an effort to make sure that you are notified of your season ticket renewal, you will receive multiple notices about renewing your seats. Once the deadline has passed your seats will be released to other subscribers, so please make sure to renew on time!

If you have missed the renewal deadline but would still like to subscribe, please call us as soon as possible at 801-355-5502, M-F 9am-5pm.

We apologize if there is a show in your season that you cannot make or have already seen; however, we are unable to offer you a refund on those tickets. Bear in mind that one of your subscriber benefits is the ability to exchange into another performance of the same show.Contact us at 801-355-5502, M-F 9am-5pm.

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call 801-355-5502, M-F 9am-5pm for further information.

Once additional tickets and exchanges become available for subscribers, you may add tickets online [Link to Account Manager], over the phone [Sub Hotline], or in-person [address].

Although the exact time varies from season to season, additional tickets and exchanges are usually offered to subscribers in late spring or early summer, before the shows go on sale to the general public. We will send you an email notification with more information once additional tickets and exchanges become available.

We understand that emergencies happen. If an extenuating circumstance arose and you were unable to make the necessary exchange arrangements prior to the show, please contact Broadway at the Eccles as soon as possible at 801-355-5502, M-F 9am-5pm. During the weekend, you can visit the Broadway representative at the Eccles TheaterBox Office. No refunds can be offered for past shows, and we will not be able to make accommodations after a show’s final performance.

If your subscription tickets have been misplaced or destroyed, contact Salt Lake City at 801-355-5502, M-F 9am-5pm or Utah.Service@BroadwayAcrossAmerica.com as soon as possible to request a reprint.

• Your name and account number
• The exact seat(s) that you wish to transfer
• Your friend’s complete information (name, mailing address, phone number, and email address)
• Written permission for us to transfer your seats

If you are receiving an error message, please call us at (801) 355-5502 or email Utah.Service@BroadwayAcrossAmerica.com for assistance.

If you have forgotten your password, go to “Subscriptions”and then click on “Forgot Password” and enter the email address associated with your account. A temporary password will be emailed to you -click on the link provided in the email and enter your new password. If you do not have an account or password, or do not know the email address registered to your account, please contact our customer service hotline at (801) 355-5502.

If you know your password but need to change it, enter your email address and click on “Forgot Password” and follow the instructions above.

To update your personal information, log into your account here. Then on the RH side of the page, click “Manage Your Account”,  and the information page will appear. Save your changes.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

• Steps to enable on Chrome.
• Steps to enable on Firefox.
• Steps to enable on Internet Explorer.
• Steps to enable on Safari.